Returns & Exchanges

At Run North West, we want to ensure you have the perfect gear for your miles; if you are not 100% satisfied with your purchase, you can return your items within 30 days of receipt.

1

Check Eligibility

Ensure your items are unworn, in their original packaging, and still have all tags attached before initiating your return.

2

Complete the Form

Fill out the returns form included in your original delivery, clearly marking whether you require a size exchange or a full refund.

3

Package and Post

Securely package your items and send them back to our warehouse using a tracked courier service to ensure safe delivery.

4

Processing and Refund

Once received, our team will inspect the gear and process your refund or dispatch your new exchange items within 5-7 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing